Refund policy

Refunds & cancellations

Every Marzelle box is handmade to order in small batches. Because our sweets are fresh, perishable food, we are unable to accept returns once an order has been delivered.

Cancellations

You can cancel or change your order free of charge up to 48 hours before your scheduled delivery. Write to us at blade_zero@hotmail.com with your order number. Within 48 hours of delivery your box is already being prepared, so we cannot offer a refund for cancellations made after that point.

Damaged or incorrect orders

If your order arrives damaged, incomplete or is not what you ordered, please email blade_zero@hotmail.com within 24 hours of delivery with your order number and a photo. We will replace the affected items or refund them in full, whichever you prefer.

Missed deliveries

If no one is available to receive a hand delivery at the agreed time and address, we will contact you to arrange a new time. Orders that cannot be delivered after two attempts are not eligible for a refund.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank, they usually appear within 5 to 10 business days.

Questions

For anything else, email blade_zero@hotmail.com and we will be happy to help.